Terms and Conditions of Use

  1. By signing this Agreement and leaving your pet with Home Away From Home, Owner/Guardian certifies to the accuracy of all information provided to Home Away From Home in writing or orally about the Pet. Home Away From Home reserves the right to deny admittance to the Pet or any pet for any reason at any time.
  2. Owner/Guardian specifically represents that he or she is the sole Owner/Guardian of the Pet, free and clear of all liens or encumbrances.
  3. Owner/Guardian specifically represents to Home Away From Home that, to Owner/Guardian’s knowledge, the Pet has not been exposed to any contagious diseases within the 30 day period prior to check-in. Owner/Guardian understands that each time Pet is brought to Home Away From Home, Owner/Guardian is recertifying that the Pet is in good health and has not had any communicable illness of any kind for 30 days prior to check-in. Owner/Guardian further agrees to provide Home Away From Home with proof of required vaccinations up on request and prior to check-in. In addition, Owner/Guardian agrees that if any fleas or ticks are discovered on the Pet during check-in or at any time during the Pet’s stay, Home Away From Home will administer a flea bath to the Pet at Owner/Guardians’ expense.
  4. While Home Away From Home makes every effort to ensure that pets staying at a Home Away From Home’ location are healthy by requiring their Owner/Guardians to affirmatively represent that all vaccines for their pet are current and that they do not believe that their pet has a communicable illness, Owner/Guardian acknowledges and is aware that the employees of Home Away From Home are not veterinarians and do not have backgrounds in animal medicine and are not expected to diagnose or detect illnesses in the pets that are staying at a Home Away From Home’ location. In addition, Owner/Guardian acknowledges and is aware that vaccines do not protect against all communicable illnesses that may affect a pet.
  5. OWNER/GUARDIAN ACKNOWLEDGES AND AGREES THAT THEY ARE ASSUMING ALL RISK OF ILLNESS, DISEASE, HARM OR OTHERWISE TO THEIR PET BY ALLOWING THEIR PET TO STAY AT A HOME AWAY FROM HOME’ LOCATION. HOME AWAY FROM HOME AGREES TO EXERCISE REASONABLE CARE OF THE PET DURING ITS STAY AND, IF APPLICABLE, DURING TRANSPORT. IF A PET IS TRANSPORTED TO OR FROM HOME AWAY FROM HOME BY HOME AWAY FROM HOME’ STAFF, OWNER/GUARDIAN HOLDS HOME AWAY FROM HOME HARMLESS IN THE EVENT OF INJURY OR ACCIDENT DURING TRANSPORTATION. IT IS EXPRESSLY AGREED BY OWNER/GUARDIAN AND HOME AWAY FROM HOME THAT HOME AWAY FROM HOME’ LIABILITY SHALL IN NO EVENT EXCEED THE LESSER OF THE CURRENT CHATTEL VALUE OF A PET OF THE SAME BREED OR THE SUM OF $200.00 PER ANIMAL ADMITTED.
  6. Owner/Guardian agrees to be solely responsible for any and all acts or behavior of the Pet while in the care of Home Away From Home, including payment of costs of injury to staff or other animals or damage to facilities caused by the Pet. Owner/Guardian further agrees to indemnify Home Away From Home and its agents against any claims made against Home Away From Home or its employees or members or other agents or losses or damages of any kind suffered by Home Away From Home or its agents as a result of Owner/Guardian’s failure to inform Home Away From Home of any pre-existing condition the Pet may have (such as illness or aggression problems) or which were otherwise caused by the Pet.
  7. A confirmed reservation is a reservation that is booked with a valid credit card and proof of current vaccines for the applicable Pet is on file (a “Confirmed Reservation”). Confirmed Reservations must be cancelled three (3) days prior to arrival. Cancellation of the reservation within the three (3) days prior to arrival or a no-show reservation will automatically result in a one (1) night stay, per guest, in the room type reserved charged to the credit card on file. Owner/Guardian understands that if he/she makes a reservation within the three (3) day period prior to the reservation date during non-Holiday, which is then cancelled or there is a no-show, that he/she will be charged for one (1) night at the booked room rate per guest. Owner/Guardian understands that if he/she makes a reservation within the ten (10) day cancellation period during a Holiday period, and then cancels the reservation, or is a no-show, that he/she will be charged $100 to the credit card on file. During our Holiday periods, if your pet is picked up prior to the scheduled day of departure, you will be charged for the duration of your reservation.
  8. All charges incurred by Owner/Guardian and not previously paid shall be payable upon pickup or delivery of Pet, or, in Home Away From Home’s sole discretion, when billed by Home Away From Home at the address listed on this contract. Home Away From Home shall have, and is hereby granted, a lien on the Pet for any and all unpaid charges resulting from service provided by Home Away From Home. The Owner/Guardian hereby agrees that in the event charges are not paid when due in accordance with this contract, Home Away From Home may exercise its lien right within ten days after written notice has been given by Home Away From Home to Owner/Guardian by certified mail to the address shown on the contract. Home Away From Home may dispose of the Pet for any and all unpaid charges, at a private or public sale, at the sole discretion of Home Away From Home, and Owner/Guardian specifically waives all statutory or legal rights to the contrary. If such sale shall not secure a price adequate to pay such costs of pet care or other charges which are still due and outstanding from the Owner/Guardian, plus costs of sale, then Owner/Guardian shall be liable to Home Away From Home for the difference. All monies realized by Home Away From Home at such sale, over and above the charges due and costs of sale, shall be paid to the Owner/Guardian.
  9. Owner/Guardian agrees to pay the pet care service and boarding rate in effect on the date Pet is checked into Home Away From Home and to pay for any additional services requested when Owner/Guardian picks up Pet.
  10. Owner/Guardian further agrees that the Pet shall not leave the facility until all charges due are paid by Owner/Guardian or proper payment arrangement are agreed upon by both parties.
  11. In an emergency, Home Away From Home will attempt to contact the Pet’s personal veterinarian as well as the emergency contact provided to Home Away From Home by Owner/Guardian; however, such an emergency might not provide the time to do so prior to the administration of care. Owner/Guardian authorizes Home Away From Home to obtain medical attention for the Pet from any qualified veterinarian and to transport the Pet to and from such veterinarian when Home Away From Home deems
    such medical care is important to Pet’s health. Owner/Guardian grants Home Away From Home and its employees or agent full authority to make decisions involving the medical treatment of Pet and agrees to pay for all related costs. This applies to any claims for injuries or damages related to such medical care or that arise due to the transport of the Pet. In the event of a Pet’s death the Owner/Guardian or the Owner/Guardian’s emergency contact will be notified immediately.
  12. This Agreement contains the entire agreement between the parties. All terms and conditions of this Agreement shall be binding on the heirs, administrators, personal representatives and assignees of the Owner/Guardian and Home Away From Home.
  13. Any controversy or claim arising out of or relating to this Agreement, or the breach thereof, or as the result of any claim or controversy involving the alleged negligence by any party to this Agreement, shall be settled in accordance with the rules of the American Arbitration Association, and judgment upon the award rendered by an arbitrator may be entered in any Court having jurisdiction thereof. The arbitrator shall, as part of the award, determine an award to the prevailing party of the costs of such arbitration and reasonable attorney’s fees of the prevailing party. The arbitrator(s) shall apply Massachusetts law to the merits of any dispute or claim, without reference to conflicts of law rules. The parties hereby consent to the personal jurisdiction of the state and federal courts located in Massachusetts and agree that such courts shall have the sole and exclusive jurisdiction for any action or proceeding arising from or relating to this Agreement or relating to any arbitration in which the parties are participants. THE PARTIES HAVE READ AND UNDERSTAND THIS CLAUSE 13, WHICH DISCUSSES ARBITRATION. THE PARTIES UNDERSTAND THAT BY SIGNING THIS AGREEMENT THAT THEY WILL SUBMIT ANY CLAIMS ARISING OUT OF, RELATING TO, OR IN CONNECTION WITH THIS AGREEMENT OR THE INTERPRETATION, VALIDITY, CONSTRUCTION, PERFORMANCE, BREACH OR TERMINATION THEREOF, TO BINDING ARBITRATION, AND THAT THIS ARBITRATION CLAUSE CONSTITUTES A WAIVER OF THE PARTY’S RIGHT TO A JURY TRIAL AND RELATED TO THE RESOLUTION OF ALL DISPUTES RELATING TO ALL ASPECTS OF THE RELATIONSHIPS BETWEEN THE PARTIES.